European Child Helpline 116 111

The European Child Helpline 116 111 is a counseling telephone line exclusively for children and adolescents. If you are a child or teenager up to 18 years old you can call for free from a landline or a mobile phone from every part of Cyprus.

At the European Child Helpline 116 111 you can talk for any of your concerns. For us, all problems, whether big or small, are equally important. So, do not hesitate to call if you have worries about your future, if you have difficulties in your personal relationships, with your family and/or friends, for example the separation of your parents or the death of a loved one, or just if you feel anxious or scared. We are always available for whatever you may need. Because, at 116 111, behind every call there is someone that truly cares for your concerns.

Just with a call you can have beside you counselors of mental health. If you wish, you can call anonymously. For every call we follow absolute confidentiality. The counselors will take action only if they feel that there is an urgent need and only after they have discussed this matter with you.

In March 2006, the international organization Child Helpline International (CHI) submitted an application to the European Commission for the adoption of the number 116 111 as the common European number with no charge for the child helplines, securing therefore that the helplines will operate   as a harmonised service of social interest. On the 29th of October 2007, the European Commission, with the decision 2007/698/EC, determined officially the common number 116 111 for the helplines responding to children in need. Until today, the number has been inserted into 14 telephone lines of 14 Member States (Finland, Portugal, Sweden, Hungary, Denmark, Czech Republic, Bulgaria, Germany, Ireland, Slovakia, Romania, Poland, Greece and Estonia). The coordinated European efforts will assist in the promotion of children’s rights, wherever they may live, for the reception of care and help, when and if necessary.

The Association for the Prevention and Handling of Violence in the Family and the organization “Hope For Children” UNCRC Policy Center support the right of children to call and ask for support or help for any issue of their concern, wherever they may be situated.

The  helpline was officially launched  on 1st of June 2012  with the presence of the Minister of Labor and Social Insurance Ms. Sotiroulla Charalambous, the President of the Parliamentary Committee of Education Mr. Nikos Tornaritis, Representative of the Commissioner for Children’s Rights Ms. Maria Rossidou, the President of Cyta Mr. Stathis Kittis , the Goodwill Ambassador of the organisation “Hope For Children” UNCRC Policy Center Mr. Giorgos Theofanous Director General Joseph Varughese and Pesident of SPAVO Alexia Kolota Anastasiadi

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